For referring clinicians
Refer a patient to Chengdu
You have a patient who is considering treatment in China, or who cannot get it at home in a reasonable time. We are the Chinese-speaking route you can hand them to, and we will tell you honestly when China is the wrong answer.
Who this is for
Primary care and internal medicine
A patient asks about treatment abroad, or is on a waiting list long enough that their condition will deteriorate before they are seen.
Specialists
A case where a second opinion or a specific high-volume procedure is worth considering, and you want a named department's written answer rather than a directory.
Case managers and insurers
A member is considering treatment in China and you need somebody on the ground who can evidence what was delivered and how it was billed.
Corporate and expatriate health teams
Staff based in or travelling through China who need access to a Grade 3A hospital rather than a clinic of unknown provenance.
What we do for your patient
- Translate and summarise the record — Imaging, pathology, laboratory trends, operative notes and discharge summaries, rendered into Chinese in the format the receiving department expects. We send you the Chinese version and the English summary so you can check both.
- Put your questions to the department in writing — Not "can you treat this" but your actual questions — staging, operability, the specific technique, expected length of stay, what they need before they will commit. The reply comes back in English and in writing.
- Name one hospital, not a list — We tell you which hospital we would send this patient to and why. If the honest answer is that they should stay with you, we say that instead.
- Handle the entry paperwork — The M visa pathway, including the hospital invitation letter. Ordinary visa-free entry does not cover treatment, and we will not pretend otherwise.
- Stay with them inside the hospital — A bilingual coordinator at registration, consultation, imaging, consent, admission and discharge — the points where language stops being a convenience and becomes a clinical risk.
- Send them home properly documented — An English discharge summary, operative notes, imaging on disc or via link, and a translated medication list, addressed to you rather than to the patient.
The referral pathway
1. You or the patient contact us
A short summary is enough to start: diagnosis, what has been tried, what is being considered, and the patient's nationality.
2. We confirm we can help, or we do not
Within about 24 hours on business days. If China is not a sensible option — wrong condition, wrong timeline, unstable for travel — you get that answer without a fee and without a sales sequence.
3. Records transfer with explicit consent
We do not ask anyone to email medical records. You receive an access-controlled upload link; every access is logged and the folder is deleted after the review or at 90 days, whichever comes first.
4. Written departmental answer
The hospital's response, in English, with a realistic cost range and a treatment plan outline. This is the point at which the patient can make an informed decision.
5. If they proceed
We coordinate dates, the invitation letter, arrival, accommodation near the hospital and accompaniment. You receive a named coordinator as your point of contact.
6. After discharge
Documentation back to you, and the follow-up schedule the treating team recommends — arranged, not merely suggested.
What we will not do
- ('We will not promise an outcome or a survival figure.', 'No one can. Any service that offers one to a referring clinician is telling you how they will behave when something goes wrong.')
- ('We will not cap or guarantee hospital costs.', 'We can obtain a written estimate and tell you what would change it. The hospital sets its own prices and revises them on clinical grounds.')
- ('We will not tell you a claim will be paid.', "The insurer decides. We will get the pre-authorisation requirements in writing and keep the invoices, but the decision is not ours, the hospital's, or yours.")
- ('We will not take money from the hospital.', 'Our only revenue is the service fee the patient pays us, and no entry in our hospital directory is a paid placement. If we recommended a hospital on commission, nothing else on this page would be worth anything.')
- ('We will not manage treatment funds.', 'The patient pays the hospital directly, always. We never handle treatment money, and no invoice of ours contains a hospital charge.')
- ('We will not contact your patient behind your back.', 'If you are the referring clinician, you stay copied on the substantive correspondence unless you ask us not to be.')
What we need from you
- The working diagnosis, stage or severity, and what has already been tried.
- Recent imaging in DICOM where possible, plus the pathology and the most recent laboratory results.
- The specific question you want answered — this determines the department we approach.
- Any hard constraints: mobility, anticoagulation, renal function, prior surgery, religious or dietary requirements, and whether the patient can fly.
- Written confirmation that the patient consents to their records being transferred to China, and to the hospital being contacted on their behalf.
Start a referral
Send a case summary and we will come back within about 24 hours on business days with either the one hospital we would use and why, or an honest no. There is no charge for that first answer and no obligation afterwards.
Questions from referring clinicians
What does it cost the referring clinician, and the patient?
Nothing to you. The patient pays us directly, and the amounts are published on our pricing page: a free case review, then two paid levels — a Hospital Acceptance Check, which puts the case in front of hospitals and brings back their written answer, and Full Journey Management, which covers preparation through to follow-up. Hospital charges are paid by the patient directly to the hospital and never pass through us, so there is no markup we could hide in them. If your patient's insurer is involved, we will obtain the pre-authorisation requirements in writing before they travel and keep every invoice, but the coverage decision stays with the insurer.
How do you handle consent and data protection for a referred patient?
We require written confirmation that the patient consents before we contact any hospital or transfer any record, and we ask for separate explicit consent for health data because it is sensitive personal information under China's Personal Information Protection Law. Records move through an access-controlled upload link rather than email; access is logged and the folder is deleted after the review or at 90 days, whichever comes first. Where the patient is in the EU or UK we rely on their explicit consent under GDPR Article 9(2)(a) for health data.
Can you guarantee the hospital will accept the case, or the price?
Neither, and we would be a poor partner if we claimed otherwise. Acceptance is the hospital's clinical decision — that is precisely why we obtain it in writing before the patient commits to travel. Prices come as a written estimate from the treating hospital; we can tell you what would change them, but we cannot fix them, because a surgeon who finds something unexpected is entitled to change the plan and the cost. What we can do is put the estimate in writing, tell you what would move it, and check with you before any change is agreed rather than after.
Ready to talk through your case?
Start with the free case review. You get an honest assessment and clear next steps — no charge, no obligation.