Service Process
Take the first step — we guide you through the rest.
1
Condition Consultation & Records Review
- One-on-one condition assessment
- Professional record collection & translation
- Objective treatment recommendations and referral plans
2
Specialist Matching
- Matched to accredited Grade 3A hospitals and licensed physicians
- Credentials and pricing verified
- Personalized matching report for informed choice
3
Medical Visa Assistance
- Hospital invitation letters coordinated
- Visa documentation support
- Guidance on M visas and entry procedures
4
Pre-Travel Coordination & Scheduling
- Flights and accommodation arranged
- Clinic, test, admission and surgery appointments booked
- Green-channel access to shorten waits
5
Arrival & Reception
- Airport pickup in major cities
- Hotel check-in and admission support
- Multilingual interpretation throughout
6
In-Hospital Escort
- Dedicated escort at key treatment points
- Full medical terminology interpretation
- Payment, pharmacy and test guidance
7
Rehabilitation Guidance
- Post-operative recovery tracking
- Rehabilitation and medication guidance from attending doctors
- Domestic rehabilitation providers connected when needed
8
Follow-Up & Revisits
- Scheduled remote follow-ups after returning home
- Personal health record established
- Priority scheduling for return visits
How our coordination works
We are not a hospital and we do not treat anyone. Everything we do is the work around the treatment — and we are specific about where that work starts and stops.
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Submit Your Case
- A short form — condition, country, timing. Or a WhatsApp message if you prefer.
- You do not need complete records to start. Send what you have; we will tell you what is missing.
- A human reads it. There is no call centre and no automated triage.
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Choose Your Support Level
- The review is free. After it, you decide whether you want us to act — and at which level.
- Hospital Acceptance Check: we put your records in front of two hospitals and get their answer in writing.
- Full Journey Management: we run everything from visa invitation letter to follow-up after you fly home.
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Records, Appointments & Arrival
- Records and imaging translated into Chinese, with the DICOM originals — not just the reports.
- Appointments, tests and admission scheduled before you fly, so you are not waiting in Chengdu to find out.
- Airport pickup, local SIM and mobile payment set up the same day — China is close to cashless.
- A bilingual coordinator beside you at every consultation, test and admission.
Where our help ends
- We do not diagnose. No member of our team will tell you what condition you have or what treatment you need. That comes from a licensed physician.
- We do not choose your doctor for you. We shortlist and explain; you decide.
- We do not handle your money for treatment. You pay the hospital directly, always.
- We do not promise outcomes. Nobody can, and any coordinator who does is selling you something.
- We do not take hospital commissions. Our only revenue is the fee you pay us — which is exactly why we charge you.
Ready to talk through your case?
Start with the free case review. You get an honest assessment and clear next steps — no charge, no obligation.