Start free. Pay only when we go to work.

Because a free coordination service is not free — the hospitals pay for it, and that changes who the recommendation serves. If three hospitals will accept your case and one pays a 15% referral fee, a commission-funded agency has a financial reason to prefer that one, whether or not it is right for you. We charge you instead, publish the amounts, and take nothing from providers. You can also stop after the free review and pay nothing at all. It is a deliberate trade: we are more expensive than free, and our advice is not for sale.

We tell you why, in writing, and you do not proceed to the paid stage. The Acceptance Check exists precisely to answer this question before you spend money on flights or commit to travel. If one hospital declines, we tell you that too rather than quietly substituting another. If neither accepts, you have your answer and your reasons, and the cost of finding out was the Acceptance Check itself. Ask us for the refund terms for this specific situation when you request your quote — we would rather state them up front than bury them in a document.

No, and this is the single most important thing to understand about how we work. Our only revenue is the service fee you pay us. We do not receive referral fees, we do not sell placement in our hospital directory, and we do not accept payment for a favourable recommendation. That means we can tell you when a hospital is wrong for your case, or when China is wrong for your case entirely — and we can do it without losing income. If we ever take money from a hospital, this answer stops being true, and you should stop trusting us.

Yes — most patients do exactly that. The free review gives you an honest assessment of whether travelling to China makes sense, which hospitals we would point you to and why, an indicative cost range, and what you would need to prepare. You can then take that information and act on it yourself, hire someone else, or come back to us weeks later. Nothing is charged and nothing expires. We would rather you made an informed decision slowly than an uninformed one quickly.

Service fees follow the written service agreement you sign before we begin; third-party costs — hospital, airline, hotel — follow those providers' own policies, which we do not control. Unused portions of our own service can be refunded by agreement, and if we have not yet contacted any hospital there is very little to refund because very little has happened. The specific terms, including what happens if you cancel for medical reasons, are set out in the agreement and on our Terms of Service page.